FAQ

[REPLAY] FORTE: A POP ORCHESTRA CONCERT FAQ


What is Forte?

Forte is a Pop Orchestra Concert featuring SB19, 4th Impact, Nicole Pugeda, and Isaac Iglesias with the Battig Chamber Orchestra also with the SSC Chamber Choir. 

The concert is for the benefit of Sr. Baptista Battig Music Foundation Scholars.

Forte Replay is the rebroadcast of the October 17 show. 

 

Who is the Sr. Baptista Battig Music Foundation?

Sr. Baptista Battig Music Foundation was named after Sister Baptista Battig, OSB — the founder of the Conservatory of Music of St. Scholastica’s College which pioneered music education the Philippines.

 

Who will receive the proceeds from the Forte concert? 

Sr. Baptista Battig Music Foundation Scholars are currently part of the music program in the Conservatory of Music of St. Scholastica’s College. The beneficiaries' proceeds will aid in their continuing education as artists and musicians. 

 

When is the replay?

The rebroadcast has two (2) shows: October 23, 2021 (Sat) 11:00 and October 23, 2021 (Sat) 20:00 Philippine Time.


Where can I watch the concert? 

Forte Replay will be streamed via KTX.ph which you can watch anywhere in the world. 


What are the available concert tickets? 

There are two (2) types of concert tickets; Concert Replay (For General Admission only) and 2-Show Concert Replay. The raffle ticket can also be purchased separately.


Where can I buy concert tickets?

You can buy your tickets at www.ktx.ph for Concert Replay Ticket (For General Admission only) and www.fortetheconcert.com for Concert Replay Ticket (For General Admission only), 2-Show Concert Replay Ticket and for purchase of Raffle Ticket only (if still available). 


When is the start of the ticket selling and until when can I purchase? 

Tickets are available from October 18, 2021 until the day of the concert. 

 

How many concert tickets can I buy? 

You can buy at least one (1) ticket per transaction for Concert Replay Ticket (For General Admission only) and 2-Show Concert Replay Ticket (via www.fortetheconcert.com) and up to five (5) tickets per transaction for Concert Replay Ticket (For General Admission only) (via KTX.ph).


What payment methods do you accept?

For Concert Replay Ticket (For General Admission only), 2-Show Concert Replay Ticket and a single (1) raffle ticket via www.fortetheconcert.com:


  • PayPal
  • Credit cards, debit cards, prepaid cards 
  • Visa 
  • Mastercard 
  • GCash 

For Concert Replay Ticket (For General Admission only) via www.ktx.ph:


  • Credit cards, debit cards, prepaid cards, GCash, Grabpay
  • Visa
  • Mastercard
  • Dragon Pay*

*Payment channel may charge add-on service fees


How do I pay via other payment methods aside from PayPal? 

Fill out all billing and shipping information first and click proceed to payment. This will open up all the other payment methods.


How do I know if my payment has been accepted? 

You will receive a confirmation email from Forte The Concert or KTX.PH once your purchase has been successfully processed.


My card transaction was declined/unsuccessful?

Please ensure that your payment details were entered correctly. If you are still encountering problems, please contact your bank or card issuer.


If you are unable to pay by card, you can also pay through other available payment options. 


Do you offer refunds?

We are unable to offer refunds for ticket purchases unless the concert is cancelled. If you’ve missed the livestream concert, we cannot refund your order.


When do I receive the link for the livestream event?

For Concert Replay Ticket (For General Admission only) and 2-Show Concert Replay Ticket purchased via fortetheconcert.com, the link for the livestream event will be emailed to you within 24 - 48 hours once your payment has been received. Please check your inbox or spam folder for an email from KTX.ph containing the link to the online concert. 


For Concert Replay Ticket (For General Admission only) purchased via KTX.PH, the link for the livestream event will be automatically emailed to you once your payment has been received. 


How do I watch the livestream concert? 

Just click the concert access link sent to your email and you will be redirected to KTX.PH screen to view the livestream concert.


Please ensure you have the following:


  1. Stable Internet Connection
  2. Make sure that VPN on proxy services and screen mirroring are turned off.
  3. System supported browsers such as Google Chrome, Firefox, and Safari.
  4. If you want to cast the show onto your TV, use Google chromecast or HDMI cable.

Is it possible to watch the concert on multiple devices?

You can only watch one device at a time per access link.


Can we take screenshots of the concert?


Yes, you can take screenshots of the concert but screen recording is not allowed.


Can we record the livestream concert?

Strictly no recording of any and all parts of the livestream concert.


Can we stream, distribute, or modify the livestream concert?

No. You may be liable for copyright violation for unauthorized/illegal distribution, streaming, and modification of any and all parts of the livestream concert.


What else do I need to know about the livestream viewing?

  • Data usage may increase while viewing the livestream.
  • Video resolution may change automatically depending on the network connection of your device and access location.

Video Resolution

Recommended Speed

HD1080p

5Mbps

HD720p

2.5Mbps

SD480p

1.1Mbps

SD360p

0.7Mbps



  • You may experience video and audio quality issues depending on the network connection, data usage, and any other external factors such as access location.

 

What are the raffle prizes?

The Forte concert raffle prizes include the following:

  • MG ZS Crossover Style AT
  • Iwata Products 
  • Special Prizes from SB19 and 4th Impact

 

RAFFLE MECHANICS

1. Raffle prizes are not convertible to cash.
2. All taxes, fees and expenses shall be borne by the raffle winner.
3. All winners will be required to submit adequate proof of identity. Non-submission of necessary documents to confirm identity will be forfeited and the draw will be null and void.
4. All winner will be given thirty (30) days front be draw date to claim their prize. After the 30 days period, unclaimed prizes will be forfeited.
5. Prizes will be drawn manually via the assigned staff of Sr. Baptista Battig Music Foundation, Inc. The raffle tickets will be generated and printed into raffle tickets from the buyers of the Forte Concert ticket package of General Admission + Raffle Ticket or the single raffle ticket purchases.
6. Presence of holders of winning tickets is not required during the raffle draw. A representative may also claim the prize on behalf of the winner, as long as necessary documents and authorization letter have been provided.
7. In case of any dispute arising from this event, the sole full and final discretion and decision of Sr. Baptista Battig Music Foundation, Inc. will prevail.



My question about the concert is not here, what do I do? 


Please email fortetheconcert@gmail.com